Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Money Management Mentor


Reference: 5095568

Join our Diverse Team:

  • Ready for a fresh start? Now it's your chance!
  • Competitive salary + salary packaging
  • Make a positive change in this crucial & stimulating role
  • Salary Sacrifice Benefits available - tax-free component
  • Allowances and benefits associated with working and living in a remote community
  • Fly in/out after 6 weeks of service - Aurukun to Cairns with 3 days accommodation
  • Assistance with relocation costs

About the Role

Reporting to the O-Hub Leader, you will be responsible for being the first point of contact for clients and will identify client needs, assisting or referring them to the appropriate area of the Opportunity Hub. Your role is to explain the benefits of the program and facilitate client sign up, also encouraging clients to access a range of Opportunity Products which will assist to build client financial management capabilities.

The role will provide client training and support to use the Self Service Kiosk to access online and phone-based services, and to use a suite of Money Management Tools to support their capacity building and financial independence.

The major accountabilities are to provide coaching and monitoring of the client plans and assist client adherence to activity plans and budgets, provide clients with professional support in managing financial problems, assist clients to independently use the Self Service Kiosk, and advise on the benefits and suitability of Opportunity Products, building confidence in all aspects of daily financial management.

Selection criteria:

  • Tertiary qualifications in Social Science, Indigenous Studies, Business Management or related fields;
  • Demonstrated experience in influencing the work and direction of a team/workgroup with proven ability to motivate others to achieve outcomes;
  • Coaching qualifications and previous experience in coaching;
  • A minimum 3-5 years demonstrated customer service, community services and/or sales experience;
  • Certificate III in Community Services, Financial services or similar or willingness to undertake relevant training to obtain such qualification;
  • Previous financial planning experience including moderate math skills (addition, subtraction, multiplication, division); and
  • You must also have a current manual drivers licence & be eligible for or have a Blue Card and an Australian Federal.

Desirable criteria:

  • Certificate III in Financial Services or similar;
  • Understanding of the political and legal framework in which the organisation operates;
  • Knowledge of behaviour change and/or social and economic development;
  • Knowledge of Cape York Peninsula; its peoples, cultures and/or environs; and
  • Experience working on a welfare reform project.

Evidence of Blue Card and Police clearance will be required if successful.

Previous applicants need not apply and only shortlisted candidates will be contacted.

Aboriginal and Torres Strait Islanders are encouraged to apply.